John Paul II International Airport in Balice (KRK) is the second largest airport in
Poland, handling over 11 million passengers in 2024. It offers a wide range of
amenities that make travelling easier and more comfortable. Here is what
sets this airport apart, including lesser-known aspects that are important for passenger comfort:
1. Special solutions for families and children
- Mother and baby rooms equipped with changing tables, showers and even a microwave.
- Play areas where children can play freely before
their flight. - Self-Service Bag Drop – self-service baggage drop-off points
that reduce waiting times. - Special Service Line – a dedicated security check queue for
families with small children and pregnant women. - Airport pushchairs available after security.
- Unaccompanied Minor Assistance – a guardian escorts
the child from check-in to the person picking them up on board.
2. Services for people with special needs and seniors
Free assistance for people with reduced mobility, including wheelchairs
and staff assistance from the entrance to the gate.
‘Blue Path’ – a specially marked route to facilitate movement
around the airport.
Adapted toilets, ramps, lifts and escalators to facilitate
access for all passengers.
Rest areas, clear signage and easy access – particularly
important for seniors.
3. Fast and comfortable check-in
Self-Service Bag Drop – a solution for passengers who can
check in their luggage themselves.
Fast Track – accelerated security screening available (depending
on the airline and ticket class).
4. Business & VIP – a peaceful space for discerning travellers
Business Lounge/Executive Lounge – comfortable interiors with fast Wi-Fi,
snacks, newspapers, a printer and a telephone.
VIP/Concierge services – priority check-in, dedicated counters,
boarding and access to conference rooms.
5. Shopping, dining and terminal amenities
A wide range of dining options from fast food bars to restaurants serving
local and international cuisine.
Shops and duty-free zone – boutiques, souvenirs, delicatessens, perfumes, alcohol,
anti-tobacco products, literature and local products.
Virgin store, Premium Food Gate, Discover Kraków – ideal for last-minute
regional shopping before departure.
6. Other useful services
- Post office and post box at the check-in terminal.
- Temporary passport issuance point on level +1.
- Chapel on the terminal mezzanine, with Sunday and holiday masses.
- Mobile chargers – as many as 8 publicly accessible charging points.
- Smoking cabin in the restricted area.
- Information point, ATMs, currency exchange, car rental, lost and found office,
car parks P1–P3, Kiss & Fly zone, free Air Shuttle Bus to the railway station.
Kraków Cracow Balice Airport is a place perfectly tailored to the needs of travellers,
Kraków Cracow Balice Airport is perfectly tailored to the needs of travellers,
both those seeking comfort and speed, as well as those who value peace and quiet or
are travelling with children, seniors or people with disabilities.